Product Guarantee
Welcome to the Product Warranty Page of Blerris.
In accordance with European regulations, all products sold on Blerris.com are covered by a legal warranty of conformity. The legal warranty of conformity lasts for 2 years from the date of purchase and covers defects in conformity that occur during this period.
1. What is the Legal Warranty of Conformity?
The legal warranty of conformity is a right provided by European regulations that protects consumers against defects in the conformity of purchased goods. A product is considered to be conforming if it meets the following conditions:
- It is suitable for the purpose for which it is normally intended.
- It matches the descriptions provided by the seller and meets the reasonable expectations of the consumer.
- It is free from defects that significantly reduce its value or functionality.
2. What to Do in Case of a Defect in Conformity?
If the product you purchased has a defect in conformity, please follow these steps:
- Contact Us: Report the issue to our Customer Service via the contact form available on the website or by email at support@blerris.com. Provide a detailed description of the problem and include a copy of the invoice or proof of purchase.
- Product Inspection: After receiving your report, we will provide instructions on how to return the defective product. The product must be returned in its original packaging, complete with all accessories and documentation.
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Response and Remedies: Once we receive and inspect the product, we will proceed with one of the following options:
- Repair of the product.
- Replacement of the product.
- Refund of the purchase price.
3. Exclusions from the Warranty
The warranty does not cover the following cases:
- Defects caused by misuse, abuse, or accidental damage.
- Normal wear and tear of the product.
- Modifications or repairs carried out by unauthorized personnel.
- Damage caused by negligence or lack of maintenance.
4. Shipping Costs
Shipping costs for returning the defective product are covered by Blerris only if the defect is confirmed. Otherwise, the customer will be responsible for the shipping costs.
5. Contacts
For further information about product warranties or for assistance, you can contact us at:
Email: support@blerris.com
6. Changes to the Warranty Policy
Blerris reserves the right to modify this warranty policy at any time. Changes will be published on this page and will take effect from the date of publication.
